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EHR Archives - Remarkable Health

Jul 01
2
Does your data drive innovation?

Develop a Mind for Innovation: Is Your Behavioral Health Agency Driven by Data?

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“Crises, especially the one we are experiencing now, have a significant financial and human toll, stranding assets and human capital and causing significant social and economic dislocation. However, many of these dynamics are ingredients for disruption from which new business models emerge.” – Innovation in a Crisis: Why it is more critical than ever, McKinsey & Company

Many of us read this quote and understand what is being communicated explicitly. There isn’t much to argue in the above statement. But how do these words translate into a reality where data can truly drive innovation for behavioral health providers? Have you considered all that has taken place with COVID-19 and the effects on our industry as innovative ingredients to create a new or revised agency model? A model that can sustain future crises? If not, it is likely due to one of two reasons:

  1. You are currently still operating your agency from a state of crisis due to the effects of COVID-19. You are simply trying to keep your agency afloat, devoting each resource to essential needs of today.
  2. You are uncertain of the first steps to take in becoming an innovative agency. This has impacted your ability to create an adapted and thriving business model.

Then what is the first step in becoming innovative? Without data, innovation will be misplaced and misguided. Efforts, resources, and changes will be applied to unaffected areas of the business. More than ever, right now is the time to look at data. Not tomorrow. Not in a few months. But right now. Because tomorrow may be too late. That over-worked service provider may decide she will submit her two-week notice tomorrow. All of which could be prevented by analyzing billed amount and units by clinician today to reveal potential burnout. To ultimately lead you to ask the right question and reveal the burnout you believe is taking place (likely as a result of overproduction due to COVID-19). Today you could speak to that service provider to create a plan for her sustainability and engagement, and prevent the two-week notice from being submitted in the first place.

So if data is the first step to becoming an innovative agency, what is keeping you from analyzing and utilizing it? Again, two major components are at play here:

  1. You don’t have the proper tools to analyze your data.
  2. You don’t know how to analyze the data. You are unsure of what data to look at and what the data tells you about your current state of business and future decision-making opportunities.

Having the tools to make decisions just as fast as our current environment is changing, is essential. In this upcoming blog series, we will explore the tools needed and points of data to analyze within three major aspects of your agency’s operations:

  1. Behavioral Health Staff Productivity and Utilization: Is overproduction a good thing?
  2. No-Show Rates in Behavioral Health: Can you explain your agency’s no-show rates?
  3. Service Types: Has your response to increased demand in Behavioral Health services actually lost your agency money?

Join us as we take a deep dive into each one over the coming weeks to understand how data can drive innovation in the behavioral health and I/DD fields.

 

For the entire article of ‘Innovation in a Crisis: Why it is more critical than ever’, click here. 

Jun 25
0
remarkable health employee christine peter

Remarkable Health Welcomes Christine Peter As Controller

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Scottsdale, AZ, June 25, 2019 – Remarkable Health is proud to announce Christine Peter has joined the company as Controller. Christine will oversee the accounting and finance department, driving transparency and accountability throughout the organization. Christine is an effective financial leader with over nine years of experience within both public and private companies, making her a strong addition to Remarkable Health.

Along with her team, Christine will enhance processes to produce accurate forecasts and deliver precise company-wide financial statements. Christine stated, “Remarkable Health is developing innovations within the behavioral health industry to remove obstacles faced by our clients. I am looking forward to working with such a skilled, driven and passionate team. I am eager to utilize my accounting experience in order to deliver accurate financials that will drive decision-making.”

“Christine brings a dynamic lens of previous public and private accounting experience that will be indispensable here at Remarkable Health. She has a proven track record of high impact leadership, and will establish greater accountability and efficiency within the company. We’re eager to see Christine’s impact cascade directly to the agencies we partner with as we strive to remove obstacles for behavioral health providers.” states CEO, Peter Flick.

Prior to Remarkable Health, Christine was a Finance Manager at Envision Healthcare, one of the largest providers of physician services to hospital and health systems. She also previously served as Assistant Controller at Imaging Advantage, before the organization’s acquisition by Envision Healthcare. Earlier in her career, Christine worked as a Senior Audit Associate at KPMG, where she led multiple public and private audits in the healthcare and education industries. These experiences also allowed her to obtain her Certified Public Accountant certification from the Arizona State Board of Accountancy.

For additional information, visit https://www.remarkablehealth.com/.

About Remarkable Health

Remarkable Health is a 28-year pioneer offering practice management software to the Behavioral Health and Human Service community. Our provider success platform enables health care providers to improve more lives by spending less time in front of a screen and more time helping their clients. Our flagship product, CT|One is a complete hosted Electronic Health Record (EHR) – Clinical, Billing, Scheduling, Medication Management / e-Prescribing, Reporting, etc. – for inpatient, outpatient and residential settings.

Jun 13
0
designed software image

Confidence in Quality – Our Job, Your EHR Software

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By Stacey Torres, Quality Analyst at Remarkable Health

When I tell friends I am a Quality Analyst (QA for short) they often think I work on an assembly line at a factory ensuring certain parts meet a standard for a manufacturer. I quickly back-peddle. As you can imagine, testing computer software isn’t the typical connotation for Quality Analyst. In reality, there are similarities between these two types of QA. Both have the same underlying goal: to ensure the end product goes out to customers and end users in the best possible condition.

The role of a Software QA doesn’t start at the end of the “line” however.  We are involved very early on in a project. Understanding what the project entails at a detailed level helps us to determine the best course of action to take in order to effectively test a particular product feature.  At times, this means we test a feature piece by piece until the full scope of it is ready.  The complexity of the feature dictates our process.

Ideally, QA attempts to use a product the way a client would. Our role is to pay attention to all facets of the feature capabilities, going beyond correct system functionality. We look at screens to make sure color, size, font, etc. are accurate.  We spellcheck and grammar check. I am certain we even do things that make our developers cringe, and click where we shouldn’t click!  Our goal in all of this is to make sure you – the end users of the EHR software we are testing – are able to use this system and each feature successfully, without errors. Our goal is that the software becomes and is a tool you can rely on.

When an end user does experience a problem, QA gets involved to see if we are able to recreate the issue in our in-house QA environment. If so, we take steps to ensure this is properly tested going forward, and then are also part of testing the fix that is deployed to each agency.

At the end of a project, you can think of QA as last in the assembly line.  If we don’t give approval that a system passes our testing, it is not delivered to our customers.

At Remarkable Health, we are committed to creating innovative products and features without compromising quality. For over 25 years, Remarkable Health has pioneered innovation through technology for behavioral health and DD providers. Our integrated suite of outcomes management, EHR and mobile technology arms providers with the tools they need to improve client outcomes by spending less time on documentation and inefficient workarounds and more time delivering value-based care and engagement. To learn more about the CT|One EHR and the CT|One Mobile app, contact us at (480) 550-8077 or visit our website at www.RemarkableHealth.com.

May 23
2
woman writing in notebook

The Time In Between: Are you Maximizing the Gap Between Client Sessions?

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Depending on the needs and the modality of treatment for each client, we can spend significant time with our clients as providers. These session frequencies can range from weekly, biweekly, to even monthly. During these sessions, providers will spend an average of approximately 50 minutes engaging with the client. But are these 50 minutes a month enough to accomplish the goals set out in a client’s treatment plan?

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May 01
0
hand on calculator

Top 3 Billing Denials and How to Prevent Them

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One of our goals at Remarkable Health – something we are constantly striving towards – is to create solutions to make people’s lives 10X better. In this effort and for the purpose of this blog, we want to focus on you, Billers! We want to focus on how to make your life 10x better. And what better way to help than to reduce the top denials on claims?

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