Netsmart Acquires Remarkable

Netsmart Accelerates AI Healthcare Technology Innovations with Acquisition of Remarkable Health

By | | No Comments

NETSMART ACCELERATES AI HEALTHCARE TECHNOLOGY INNOVATIONS WITH ACQUISITION OF REMARKABLE HEALTH

OVERLAND PARK, Kan., Dec. 02, 2021 — Netsmart announced today it has acquired Remarkable Health, an industry-leading provider of artificial intelligence (AI) technology and software solutions for behavioral health, substance use and human services organizations. Together, the organizations will accelerate AI innovations and expand the Netsmart CareFabric® platform capabilities with enhanced solutions that improve human services and post-acute care clinical staff productivity and efficiency.

Remarkable Health brings the CT|One® electronic health record (EHR) and Bells, the industry’s first virtual clinical documentation solution created for behavioral health and human services organizations to join Netsmart. The Bells platform uses AI and natural language processing (NLP) to assist today’s overloaded clinical staff with the generation of progress notes in a more efficient manner and also helps ensure that the notes are compliant with current regulations, the first time around. The solution allows staff to focus on delivering high-quality care while enhancing the end-user experience by reducing time spent on clinical documentation by nearly 50%.

Organizations already utilizing the Bells solution have experienced a fast and easy implementation while providing a clear win for their clinicians who are excited about being able to spend more quality time with those under their care. This is especially critical in today’s tight labor market. Organizations using Bells have been getting their clinical notes signed on average 56% faster, serving six more clients per month due to the extreme usability and streamlined user experience.

“As the healthcare system continues to evolve, providers delivering value-based care are needing technology now more than ever to maximize clinician efficiency,” explained Netsmart CEO Mike Valentine. “We are excited to join forces with the Remarkable team to continue advancing AI throughout community care organizations to enable providers through an integrated, digitized platform with innovative and efficient functionalities.”

The Remarkable Health Bells clinical documentation solution integrates with a service provider’s existing EHR platform for on-site and off-site care team members. Data capture in Bells automatically syncs to the client’s chart in the EHR, creating a seamless information flow and provides the agency with a holistic, real-time view of the client.

“Both Netsmart and Remarkable Health value technology that removes obstacles that get in the way of a provider delivering the best possible care,” said Remarkable Health CEO Peter Flick. “By working together, we can bring our AI technology capabilities to serve all community settings and raise the industry standard for care delivery and offer Remarkable clients additional Netsmart offerings such as population health management, CCBHC tools, telehealth, interoperability, electronic visit verification (EVV) and more to enhance care delivery.”

The addition of Remarkable Health offerings gives providers the tools to reduce staffing challenges the healthcare industry is facing today, by empowering staff with technology solutions with an improved clinician experience that also drives organizational efficiencies and compliance. The integration of Remarkable solutions into the already robust CareFabric platform enhances providers’ ability to digitize their workflows with AI capabilities and optimize their increasingly mobile service delivery models.

“Our vision for our clients and the industry overall is to enable providers to digitize their enterprise with technology innovations that improve their overall business, the clinician experience and those served by their team,” said Valentine. “While the majority of Netsmart research and innovation is created by our developers working hand-in-hand with our clients, today’s exciting announcement to acquire additional technology enables us to accelerate the timeline on delivering urgently needed AI-assisted tools to improve the clinician delivery experience.”

D.A. Davidson served as the exclusive financial advisor to Remarkable Health and Goodwin Procter LLP acted as the legal counsel to the organization.

 


 

About Remarkable Health 

Remarkable Health is a leading software company focused on providing behavioral health, substance abuse and human service organizations the tools they need to provide remarkable staff to client experiences and drive positive outcomes. Remarkable offers EHR+, which includes a CT|One ® (Formerly ClaimTrak), a purpose built fully integrated EHR platform, and Bells, the first virtual clinical documentation assistant that works as a companion to the EHR experience. Learn more at Remarkable Health.

About Netsmart

Netsmart, a leading provider of Software as a Service (SaaS) technology and services solutions, designs, builds and delivers electronic health records (EHRs), health information exchanges (HIEs), analytics and telehealth solutions and services that are powerful, intuitive and easy-to-use. Our platform provides accurate, up-to-date information that is easily accessible to care team members in the human services and post-acute care (which is comprised of home care and hospice and senior living) markets. We make the complex simple and personalized so our clients can concentrate on what they do best: provide services and treatment that support whole-person care.

By leveraging the powerful Netsmart network, care providers can seamlessly and securely integrate information across communities, collaborate on the most effective treatments and improve outcomes for those in their care. Our streamlined systems and personalized workflows put relevant information at the fingertips of users when and where they need it.

For more than 50 years, Netsmart has been committed to providing a common platform to integrate care. SIMPLE. PERSONAL. POWERFUL. Our more than 2,500 associates work hand-in-hand with our 680,000+ users at our clients across the U.S. to develop and deploy technology that automates and coordinates everything from clinical to financial to administrative. Learn more about how Netsmart is changing the face of healthcare today. Visit www.ntst.com, call 1-800-472-5509, follow us on our CareThreads BlogLinkedIn and Twitter, like us on Facebook or visit us on YouTube. Netsmart is pleased to support the EveryDayMatters® Foundation, which was established for behavioral health, care at home, senior living and social services organizations to learn from each other and share their causes and stories.

 

Read the original article at www.ntst.com here.

Netsmart Media Contact:
Vince Koehler
vkoehler@ntst.com
913.272.2235

 

Thanksgiving 2021

By | | No Comments

The Remarkable Health software solutions are designed to clear the way for I/DD and behavioral health organizations to do what they are meant to do – help people overcome obstacles and become the best version of themselves.

This Thanksgiving, we asked our team why they are thankful + grateful and are excited to share their comments below. Each of us offer a different perspective and role at Remarkable, but we are all driven by the same idea: People do remarkable things when they’re empowered to follow their life’s calling.

“I am thankful for my role at RH since it enables me to contribute towards providing a REMARKABLE behavioral health EHR software, that empowers our customers functioning in this vital industry.” – Soham D.

“I am grateful that my work resolves issues and make clients’ life easier.” – Darren B.

“I’m grateful to be a part of such a remarkable team where everyone truly gives their best for the good of our product and our users.” – Ben P.

“I’m very thankful for mental health providers who have dedicated their careers to helping those in need.” – Chris Y.

“I am so grateful to be able to work with such a great team at RH. Everyone is so supportive, friendly, and helpful. Thank you for being so REMARKABLE!

I am also grateful for our agencies who are taking the Bells implementation journey with us. Their feedback and insight has already helped make Bells even better. Thank you for being such wonderful partners!” – Molly L.

“Always grateful for a job that I love, co-workers that care about the success of our customers and customers that are passionate about helping humankind!” – Stacey G.

“I am grateful for my clients for making a difference in such an important industry.

I am also grateful for my role at Remarkable Health because I can be the first point of contact for prospects looking get the most out of their day.” – Ryan D.

“I am grateful for getting to work and build relationships with our customer who are positively impacting lives everyday.” – Alyson L.

“I am grateful to work with so many wonderful agencies daily.  This gives me the opportunity to make a difference and remove obstacles for them.  Also, I am truly blessed and grateful to work with an amazing team.” – Melissa P.

“I’m thankful for my role as a system administrator at Remarkable Health because I get to help my coworkers and our customers in this important industry!” – Zach S.

“At Remarkable Health, I get to influence our customer-facing teams as well as interact with our customers on a regular basis. For these wonderful experiences, I am grateful!” – Jon S.

“I am grateful to be a part of the Remarkable Health family and strive daily to make things better for our customers.” – Lori W.

“I’m grateful for my role at Remarkable Health because it gives me the opportunity to work with amazing people that empower me to be my best self for a product that is changing the lives of our customers so that they can be their best selves.” – Jessica P.

“I am so incredibly grateful for our truly REMARKABLE team. This team supports each other, works hard, has fun, and does whatever it takes to take care of our customers. We are so grateful for our wonderful customers that partner with us, trust us and help us get better every day!” – Amber B.

“I’m thankful that my role allows me to be creative while supporting a team that is making a real impact on providers – allowing them to see more clients and spend more time doing what they love.” Natalie A.

“I am thankful to be able provide support to our customers and help them so they can continue to provide support and help to the people in their communities.” Steve L.

“Thankful for a team always willing to step outside the status quo and explore the BEST options for customers.” – Annette K.

“I am grateful for our clients, their partnership and trust to help them continue building and healing communities.

I am grateful for my Remarkable Health team and their individual strengths and imagination.” – Rocio S.

“I am very thankful for the opportunity to work as an Implementation Manager and Project Manager and being part of a team who serves as the “face” of Remarkable Health.” – Teresita B.

“I’m thankful that I get to work with our fantastic staff and customers every day to build innovative, time-saving products.” – Alan A.

“I’m thankful for my role at Remarkable because we’re helping care providers to have more time to focus on their community and allowing more people to get the help they need.” – Kevin C.

“I am grateful for our amazing team of cause-driven people. They challenge me and help be to become a better leader each day and I get to do the same for them.

Our customers dedicate their lives to helping others become the best versions of themselves.  I am inspired by their relentless pursuit of their cause to help others.” – CEO Pete F.

“I’m so thankful for Remarkable Health because we have the privilege of working with amazing agencies and building software that helps them provide such crucial services to their clients.” – Sheri B.

“I’m grateful for the team here at REMARKABLE because of how much we care for one another. We’re a family and we push each other to be better each day.” – Matthew J.

To our team, clients, and everyone in between, thank you for being part of the Remarkable Health family. We are honored to be an integral part of this industry.

Open Minds Remarkable Health Bells Partnership

OPEN MINDS & Remarkable Health partner on yearlong educational collaborative focused on clinical productivity and staff retention

By | | No Comments

Open Minds Remarkable Health Bells Partnership

Educational resources and events will demonstrate how adopting next generation technology and new clinical and staff-focused models can save one day a week on documentation.

GETTYSBURG, Pa. (June 20, 2021) — OPEN MINDS has announced Remarkable Health as a platinum-level partner for the 2021/2022 OPEN MINDS Executive Institute Series. Remarkable Health had two featured exhibits and a productivity showcase during the Strategy & Innovation Institute on Wednesday June 16, 2021, at 3:00 PM where they demonstrated how EHR+ Bells Documentation Assistant can shorten the time staff spends on clinical documentation. Remarkable Health will also have knowledge partner breakout sessions and featured exhibits at the 2021 OPEN MINDS Management Best Practices Institute, the 2021 Executive Leadership Retreat, the 2021 Technology and Analytics Institute, and the 2022 Performance Management Institute.

Peter Flick is the CEO of Remarkable Health and says this about the new partnership, “Remarkable Health is thrilled to launch our partnership with OPEN MINDS in 2021. We share a mission to support the health and human service providers who are caring for vulnerable populations. Electronic record keeping has done a lot of good, but the acronym ‘EHR’ is synonymous with two decades of staff frustration. At Remarkable, we believe clinical documentation can be better and easier, and a pathway to improved staff morale and better productivity. We value the executive education OPEN MINDS is bringing to provider organizations, and this partnership allows Remarkable to have a greater impact on something our team is so passionate about – improving job quality.”

Monica E. Oss, CEO of OPEN MINDS, states, “We are looking forward to this new partnership with Remarkable Health because they are thinking differently about the role of technology in the health and human service industry. The ‘new normal’ for health care organizations means new challenges, new competition, new requirements, and greater emphasis on direct service provider retention and morale. In an increasingly competitive market where success is measured in value and outcomes, staff retention will be critical to survival, sustainability, and success. OPEN MINDS is pleased to partner with Remarkable Health as we highlight these needs as part of our Executive Institute series.”

In addition to participation in Executive Institutes, Remarkable Health and OPEN MINDS will collaborate on three webinars, a survey and a white paper focused on clinical documentation and the impact on productivity, staff retention and morale, and promotion of Remarkable Health video resources. The tentative release schedule is as follows:

  • July 20, 2021 – Web Briefing – Learn How C-Suite Leaders Transformed Revenue, Productivity & Staff Morale Through Innovations In Clinical Documentation: The Journey of the Mental Health Association of South Central Kansas & Community Health and Counseling Services
  • August 4, 2021 – Web Briefing – Best Practices in Clinical Documentation: Improving Workflow for Strategic Advantage
  • October 2021 Release Date – White Paper – Productivity and Clinical Documentation: Results of OPEN MINDS’ Benchmark Clinical Documentation Study, sponsored by Remarkable Health
  • Release Date TBD – Bells Assisted Documentation video series

As part of the platinum-level collaboration, Remarkable Health is also an underwriting sponsor for these OPEN MINDS Executive Institutes:

About Remarkable Health

Remarkable Health is a leading software company focused on providing behavioral health, substance abuse and human service organizations the tools they need to provide remarkable staff to client experiences and drive positive outcomes. We offer EHR+, which includes a CT|One (FKA ClaimTrak), a purpose built fully integrated EHR platform, and Bells, the first virtual clinical documentation assistant that works as a companion to the EHR experience. Learn more at Remarkable Health.

Bells is the first virtual clinical documentation assistant for the behavioral health and human services industry. Bells provides a suite of tools that deliver immediate and ongoing improvements in the clinical documentation process that save time, reduce errors, eliminate redundancy, improve quality, decrease rejected claims and increase employee satisfaction through both rules-based capabilities, as well as AI learning and recommendation capabilities. Learn more at Bells AI.

About OPEN MINDS

OPEN MINDS is a national market intelligence, management consulting, and marketing services firm specializing exclusively in the markets of the health and human service field that serve consumers with chronic conditions and complex support needs. OPEN MINDS’ mission is to provide payers, service provider organizations, and technology and scientific firms that serve these consumers with the market and management knowledge needed to improve their organizational efficiency and effectiveness. Learn more at www.openminds.com.

Clinical Documentation – When It’s Good, It’s OK. When It’s Bad, It’s Very Bad.

By | | No Comments

Written by Monica E. Oss.

Effective clinical documentation has been a challenge for decades. But how does it matter and what can be done about it? A panel of provider organization and health plan experts did a deeper dive during the session, Improving The Quality & Timeliness Of Clinical Documentation: A Best Practices Discussion, at our OPEN MINDS Technology & Analytics Institute last month. We heard from the Mental Health Association of South Central Kansas’ Chief Executive Officer, Mary Jones, and Clinical Liaison, Bailey Blair. The panel included expert perspectives from three OPEN MINDS Senior Associates—Cathy Gilbert (formerly Vice President II, Network Development at Magellan Healthcare and Assistant Vice President of Network Operations at Beacon Health Options); Carol Clayton, Ph.D. (formerly Executive Director for the North Carolina Council of Community Programs and Executive Director for Magellan Behavioral Health); and Lisa Strazzante (formerly Director of Client Engagement and Advocacy for Optum).

Clinical documentation has a ripple effect on services and the bottom line. Documentation (or “paperwork” as some of my clinical friends affectionately call it), is a “necessary evil” of sorts. But good clinical documentation is at the heart of effective quality care, revenue cycle management, risk management, and strong payer relations, according to our panelists.

Documentation that is clear, consistent, complete and reliable enables better clinical decision-making, supports smooth transitions across the continuum of care, and facilitates interoperability and care coordination. In one study, 85% of hospital executives confirmed documented quality improvements within six months of improving clinical documentation (see New Generation CDI Proves Enhanced Patient Care And Reduced Financial Risk, Nuance Leads The End-To-End Coding Performers In The Era Of Big Data, Per Black Book Survey).

In the study noted above, 90% of hospitals that improved clinical documentation said they realized $1.5 million in revenue and claims reimbursement. When notes are completed and reviewed right away, it enables timely billing. But currently, the average time from session to note signing is more than three days, which creates a “revenue cycle vacuum” according to Ms. Jones.

Robust clinical documentation hedges against the risk of recoupment. Post-payment reviews by payers are all too common and documentation has to support what happened. Otherwise provider organizations have to “eat the cost” if the claims are challenged after services have been delivered and employees have been paid, said Ms. Jones.

Building a good track record with quality documentation that clearly establishes medical necessity is key to earning payer trust. Ms. Gilbert explained, “If a provider organization’s documentation is consistently good, payers will pull them off the post-payment review lists, or do fewer reviews.” Documentation is especially critical to justify the level of care provided for higher intensity services, which typically come under scrutiny during the utilization review process.

A problem across all of health care. While a critical function, clinical documentation is considered to be a “problem” across all of the health and human service field. The key challenges? Loss of productivity, not matching payer expectations, and staff turnover.

Clinical professionals are spending inordinate amounts of time on documentation. One study showed that physicians spent 27% of their total time on direct clinical face time with consumers and 49% of their time on EHR and desk work, with many reporting one to two hours of after-hours work on EHR tasks (see Making Your EHR Work For Your Team). And that’s money left on the table. Ms. Blair shared that out of a 40-hour week, most of her clinical professionals are only able to bill 20 hours because they’re spending the other half of their time creating and correcting documentation. She said, “If I was able to get back just eight hours of documentation time for one clinical professional, that’s probably four or more consumers they can add to their caseload. It opens up our program to huge growth.”

Inadequate documentation is also a key reason for challenged claims. Ms. Gilbert observed that she has especially seen issues when payers review higher intensity levels of care. She said, “If the documentation does not support the higher level of care, it impacts revenue for the payer, causes provider organizations to spend more time reprocessing claims, and challenges relationships between the payers and the providers.”

Clinical documentation challenges are often the top reason for staff frustration. As Dr. Clayton noted, “The biggest reason for turnover is dissatisfaction that results from too much time spent on administrivia.” And turnover adds to the burden of training staff and getting them up to speed. Ms. Jones said, “I feel like we’re on a hamster wheel sometimes because of the turnover, which can be as high as 75%—largely due to burnout and not being able to provide services because they are too busy doing the documentation. It’s also devaluing to a staff member when they’re doing great work but can’t write it up in the way that is needed. So it’s that daily effort of train and retrain. And then we’re always bringing in new people and starting the cycle over. And it’s rigorous and very tiring for staff.”

What executives can do to improve the situation. Our panelists suggested some “best practices” to take the pain out of the documentation process—analyze workflows to improve the process, upgrade technology where needed, invest in training and internal reviews, and incentivize staff.

At MHA, notes are reviewed carefully before being sent for billing to ensure that post-payment reviews will not challenge the care provided. They also try to “bill at the lowest level possible” instead of justifying the service levels they are providing, as that results in fewer calls from payers, Ms. Jones explained. It’s also a good idea up front to tie documentation into scorecards and the outcomes data that payers want, especially in value-based reimbursement models, advised Ms. Gilbert.

Technology can play a significant role in improving efficiencies, said Dr. Clayton. Provider organizations can set up their EHR systems to offer appropriate prompts and guide clinical professionals to put in all the requisite information, and help ensure accuracy. “Use the technology to point frontline and clinical staff to what you want them to pay attention to, and that will make it easier for them,” she said. Peter Flick, Chief Executive Officer of Remarkable Health, pointed out the benefits of using artificial intelligence (AI) to drive clinical documentation during a session at the OPEN MINDS Technology & Analytics Institute last month. He said AI can speed data entry with natural language processing, clean up and improve accuracy of the data entered with contextually appropriate tools, and even make recommendations to accurately describe and evaluate service levels. A well-structured, tech-enabled documentation system can also mentor clinical professionals in real time, improving accuracy and streamlining claims submissions.

Ms. Gilbert advised that clinical professionals must be well trained to document for medical necessity and create notes that are “concise, factual, and still tell the story.” Especially for higher levels of care, robust records and notes are critical to making sure that continuing care gets authorized. She said, “Payers reviewing notes must know what’s happening with a consumer and what is the goal is for helping that consumer on the road to recovery or keeping them in the community or getting them back to a functional baseline.” And Ms. Jones said that in addition to training, clinical professionals at MHA have their notes intensively reviewed for the first 90 days on the job and then they are “graduated” to less review, which saves supervisory time. But if anyone is “struggling,” they get back on intensive note review.

Show clinical professionals what’s in it for them, suggested Dr. Clayton. Tell them what will make their work easier and help them get it done in less time. Offer incentives to staff based on their rate of efficiency with their documentation. Tell them how they are doing compared to their peers, and recognize and celebrate improvements. Ms. Jones said they give out “report cards” to staff, showing how they are doing month to month in timeliness and quality of notes, and that has helped to improve performance.

As the field moves to more of a focus on value, the need for data and clinical documentation will only grow. The challenge for executives is how to get more value out of the process. How to improve the quality and decrease the cost of data collection—and ultimately how to leverage that data for competitive advantage. For more on effective clinical documentation and decisionmaking, check out these resources in The OPEN MINDS Circle Library:

 


This reprint appears with the permission of OPEN MINDS. For more information, visit their website at www.openminds.com. To contact the author, email openminds@openminds.com.

Happy Clinical Director

Results of Implementing EHR Software v.2

By | | No Comments

EHR platforms are powerful systems that consolidate client health data into digital records. Each year, more and more behavioral health and human service organizations are utilizing EHR systems to advance the way they provide care, as well as streamline key workflows for the agency. We’ve compiled a list of the benefits of utilizing an EHR platform, as well as some key considerations for successful adoption within your organization.

Quantifying the Benefits

A study by the Behavioral Healthcare Executive uncovered some specific advantages of EHR software, including:

  • Improved client care
  • Decrease need for paper storage
  • Improved staff efficiency
  • Improved reimbursement rates
  • Better outcome tracking
  • Time savings

Other commonly noted benefits include:

  • Improved client data accuracy
  • Interoperability
  • Scalability
  • Customization
  • Increased revenue
  • Better security

An astounding 94.4% of those surveyed by Behavioral Healthcare Executive reported advantages from EHR software. It’s no surprise the adoption of this technology continues to increase every year.

Qualitative Improvements Lead to Quantitative Results

The truth is, EHR software’s benefits go beyond efficiency and increased revenue. Less staff frustration, decreased burnout, more time spent with clients instead of on documentation, fewer errors; the list goes on. The qualitative benefits are compounded over time, which saves money. For example, customized templates for taking notes on specific services will lead to fewer errors, less documentation time, and fewer rejected claims.

As payers shift their focus to value-based reimbursements, these qualitative improvements lead to improved outcomes and happier clients, which helps agencies meet these updated care mandates.

Key Considerations Before Adopting an EHR

The key to successfully adopting an EHR system is to get buy-in from all areas of the agency. Clinicians care about efficiently entering progress notes and keeping track of client information so they can provide better services. Billers want to avoid denials and get the agency paid on time. EHR admins care about system utilization, reliability, and limitations. Executives are more focused on meeting state requirements, managing staff retention, and using data to solve agency challenges. Each persona in the organization has key metrics to meet and an EHR helps them to measure and improve.

By evaluating the workflows that will be improved by an EHR, you will be able to determine the return on investment and gain the support of staff in every area of the business. You’ll also be in a better position to choose the right EHR solution.

Remarkable Health’s EHR platform is focused on removing administrative barriers so that you can focus on your mission. We recognize the growing need for behavioral health services, along with a shortage of providers, and believe that great technology is one of the key solutions to help our industry better keep up with demand. Learn more.

 

 

12 Remarkable Days of Christmas

12 Remarkable Days of Christmas

By | | No Comments
[3-minute read]

At Remarkable Health, our north star is creating WOW moments. By removing administrative obstacles, we empower providers (that’s you!), from the front-line staff to the CEO, to work seamlessly and do remarkable things.

In honor of the 12 Days of Christmas, we have gathered 12 WOW moments that demonstrate how Remarkable’s EHR clears the way for organizations to do what they’re meant to do: help others. As we look back on this year, here’s where we made an impact with our customers in every corner of the organization:

  1. According to a mental health and substance use facility CFO, CT|One’s reporting capabilities made it possible to bill clients with special requirements, such as those in drug court, enabling them to procure additional revenue.
  2. A Training Manager stated that the new state-specific treatment plan is one of the best updates they’ve seen yet. It’s estimated to cut their documentation time by a third.
  3. An Executive Director was thrilled that after submitting over 1800 progress notes, they received just one denial. Unheard of!
  4. The Health Information Manager at a child and adolescent behavioral health center shared that it’s obvious Remarkable Health listened to customer feedback, stating that it matches everything they were looking for.
  5. According to an agency’s CEO, CT|One provides everything they need in one system. They are always amazed at what they can do and how easy it is to pull information, tremendously improving patient care and billing efficiency.
  6. The mobile app is a game-changer, as noted by the Clinical Director of a mental health center. It’s especially helpful when out and about in the community!
  7. A Director of Program Integrity and Policy Compliance of a large non-profit believes CT|One is a great system that will help the case management team increase efficiency, giving them time back to create more WOW moments and help reduce burnout.
  8. A prospective customer commented that Remarkable Health offers everything they need in an EHR, from start to finish.
  9. The Billing Manager of a behavioral health facility is grateful that they can rely on Remarkable Health to quickly resolve any issues that arise, making their job easier.
  10. According to the Compliance Director of a mental health and substance use facility, the treatment plan user guide saved them a tremendous amount of time getting their staff up to speed.
  11. Another Billing Manager raved about how the ability to copy and paste between different windows has been a lifesaver. Less manual entry = less time spent on documentation and more time changing lives!
  12. Several clinicians were thrilled that CT|One has the ability to create smart forms that meet the specific service documentation needs of the agency. They also appreciate the shortcuts built into CT|One that save time and alleviate frustration.

Our hope is that some of the WOW moments above resonate and get you thinking about how obstacles can be overcome, giving you time back to focus on your mission. We’re grateful for everything our partners do and look forward to a new year of empowering behavioral health agencies and their clients. Merry Christmas and Happy New Year!


We’re curious; which of the 12 WOW moments above is most relevant to you? Let us know by commenting on our social media posts. One lucky person will win a $25 gift card!

EHR LinkedIn  Facebook EHR

Peter Flick CEO and Remarkable Health

EHR Thanksgiving

Supporting Behavioral Health Staff During the Holidays

By | | No Comments
[3-minute read]

“Always start with thanksgiving; be thankful for what you already have and
see the miracles that come from this one simple act.” – Jim Rohn


 

In giving thanks, the first thought for many of us is friends, family, and health. Next may be our career, where we have the opportunity to help others every day. This year, in our new COVID world, each of us as healthcare workers have been added to the list of things to be especially grateful for.

Most of us have appreciated our physical health, but during this unusual time, mental health is coming to the forefront. According to the CDC, there have been “considerably elevated adverse mental health conditions associated with COVID-19.”  While we as providers have the opportunity to help our clients, we also need to be cognizant of this increase in our staff and colleagues. Each of us are dealing with an influx of change; working remote, Telehealth, changes in client care, work-life boundaries, increased hours, and higher demands at work. We can ask ourselves, how can I better support our team, colleagues and my own mental health.

Here are two simple steps each of us can take to bring greater impact to those we serve, and some examples to get us started.

Cultivate a Culture of Gratitude

Research has shown, expressing gratitude is beneficial to our health and well-being; both as the giver and recipient. Additionally, when people feel acknowledged, they’re more likely to socialize, help others in-turn, and build stronger work connections. There are many ways we can cultivate gratitude within our teams, not only around the holidays but also year-round.

Share appreciation for your team

  • Simple praise for a job well done can make a person’s day, be specific and timely
  • Create a fun trophy which team members pass around 

Shine a spotlight on usually unseen accomplishments

  • Don’t let the routine or unexciting parts of the job go unnoticed
  • A simple acknowledgement dedication and hard work goes a long way 

Say ‘thank you’ often… put a sticky note on your laptop as a reminder

  • A little reminder to say ‘thank you’ during normal conversations

Focus on What We Can Control… Talk to Your Team

While we can’t control the world around us, we can control how we support our teams and colleagues. Often times, we get so caught up in the day-to-day and whirlwind of change we forget to step back and remember why we’re in this business in the first place. The simple act of showing you care and seeking others thoughts is immensely powerful. Here are several questions to ask your team to uncover joy, frustration and new ideas.

What made you smile today?

  • Ask why… you’ll get to know them more personally and can incorporate into your leadership

What would make your day easier? 

  • Be curious! Imagine if we could save 1 hr/day, how would this happen
  • Opportunities to remove small obstacles or insert help are everywhere

How can I better support you?

  • Keeping this top of mind illustrates you care
  • This is another opportunity to uncover obstacles and areas for innovation

Be Remarkably Grateful

Tomorrow may be Thanksgiving, but giving thanks should be everyday. By taking intentional steps to show appreciation we can cultivate a culture of gratitude which lives all year. Taking time to talk helps each of us mentally; we need to practice this within our agency and team, not just with our clients. 

Each of us are in the behavioral and mental health field because we want to help others. And all of us here at Remarkable Health are obsessed with supporting you through removing obstacles. Reach out and say hi you’d like to chat, learn how others have worked to show gratitude or remove obstacles.

Happy Thanksgiving, and thank you for all you do!

Peter Flick CEO and Remarkable Health

Peter Flick
CEO

6 Essential Billing Solutions to Drive Revenue

By | | No Comments

Does your EHR solution follow the full behavioral health client life-cycle in a way that allows you to effectively manage your revenue cycle? If not, it may be time to consider a solution that does just that. Look for these six essential behavioral health billing solutions to ensure you maximize cash flow and improve your revenue cycle management. 

Read More