Client & Staff Engagement have always been vital to agency success. How can we reinvest in these areas due to the exposure and changes from COVID-19?
Community Behavioral Health providers can often face numerous challenges related to the documentation of services. Providers often support large caseloads while needing to maintain productivity, meet documentation requirements and maintain exceptional client care. With the increase in demand for providers to become more efficient, we look to technology for assistance in meeting these needs. After interviewing providers and partnering with them to develop the Remarkable Health EHR application, there were 3 features that stood out as critical to create efficiencies for staff delivering services and documenting care. These features include the ability to assist providers with efficiency and accuracy when documenting, ensuring documentation is signed and up-to-date, and creating and scheduling follow-up appointments.
Feature #1: Tagging Increases Efficiency and Accuracy When Documenting Care
Writing progress notes can be a time-consuming task. While some providers may write their notes directly after services are provided, there are many instances where notes are not written until several days after the contact with the client, which increases the chances of inaccuracies and/or missing facts. With its simplistic look and feel, Remarkable Health’s EHR mobile application allows providers to enter notes with speed and accuracy, while maintaining the clinical workflow. While decreasing the time it takes to enter clinical notes is a positive step, accuracy and efficiency is the number one goal of the app. To increase the likelihood of clinically sound notes, we added a “tagging” feature to the EHR mobile application. The tagging feature allows the user to select a category in the assessment section of the progress note, which in turn, creates the beginning of a clinically appropriate progress note. During the session with the client, the provider can continue to quickly select key words to develop their assessment. For example, if the client had a flat affect, the provider is simply tagging “flat affect” and the application will provide the following language “The client presents with a flat affect as evidenced by…” allowing the provider to add additional context to create a unified language with a client specific feel.
Feature #2: Simplified Signature Capabilities Makes it Easy to Keep Documentation Up-to-Date
Remarkable Health’s EHR mobile application allows a provider to review the client’s consent form(s) regardless of the location or internet connection. The provider can then discuss the consent form(s) with the client and upon client agreement to the content(s), he or she will confirm the agreement for one or multiple forms. Once confirmed, the client will only need to enter their signature once, which will populate on all accepted forms. Immediately after the form(s) has been successfully reviewed and signed by the client, the updated version will seamlessly sync back to their clinical record.
Features #3: Ad Hoc Scheduling Improves the Client Experience – And Helps Keep Clients Engaged
As the contact with the client wraps up, it is now time to schedule a follow up appointment. Remarkable Health’s EHR mobile application gives the provider the ability to review their schedule, find an opening and schedule their next appointment with the client. This eliminates the need to call the office and speak to the front desk staff to schedule the next appointment, ultimately saving time for both the staff as well as the client. All openings and next 10 consecutive appointments are available at your fingertips in the mobile application, thus creating a seamless workflow and positive experience for the client.
BONUS Feature: A TRULY Offline Mobile Application Improves Coordination and Efficiency
It is important point out one additional bonus feature of Remarkable Health’s EHR mobile application, the ability to work offline. All of the previously mentioned features to increase efficiencies can be completed without a cellular/Wi-Fi connection, resulting in a completely offline experience. Within one client contact, the provider has efficiently reviewed and updated the client’s consent form, scheduled a follow up appointment and completed their progress note in an accurate and timely manner.
Ready to experience the Remarkable Difference? Visit our website to learn more about our mobile application and schedule a demo today.
It is important to deliver high-quality behavioral health and DD services each time a provider encounters a client. These services can range from an initial session with a client to writing full fledge notes that document a client’s progress towards their goals and objectives. But with more services being delivered in the client’s home or community setting, providers are finding it difficult to get their notes done closer to the service delivery time, which can lead to inaccuracies or incomplete documentation for billing. In order to assure compliance and billing efficiencies, it’s critical that their electronic health record (EHR) technology move seamlessly with their clinicians and synch back to the home office—especially when they spend the bulk of their day serving clients in outlying locations. This need for an EHR mobile app roots directly from the crucial ability to work offline in remote areas with weak or no internet connection or access.
But beyond billing efficiencies, what benefits does a mobile EHR bring to providers to ensure improved client outcomes? To help answer this question, Matt Banyai, Product Manager at Remarkable Health, shares 3 ways a mobile-first EHR will not only help providers improve their billing inefficiencies, but also client engagement and outcomes.
#1: Mobile EHRs Will Improve the Client Experience
The last thing a clinician wants to do is stop care to document an event or progress. The right mobile EHR application should help clinicians validate, create, and edit certain areas of interest pertaining to their everyday job duties – without having to rely on internet connectivity. These include reviewing client demographics, clinical documentation, progress notes, and upcoming or historical appointments. With a mobile app, clinicians can easily search and review these areas of interest before, during, and post visits with their clients as desired. This ability is a game-changer in the fast-paced world of a behavioral health and DD clinician or staff member. Simply put: it creates more face-to-face time with the client to focus on their progress and well-being, instead of screen time documenting in the office before or after hours. Ultimately leading to a better experience for the clients receiving care.
#2: Mobile EHRs Reduce Documentation Costs – And Improve Work/Life Balance for Staff
The right mobile EHR application should impact a clinician’s workflow dramatically and work in a rural and offline environment. This capability will enable clinicians providing services in the community to practice most of their normal day-to-day duties at the tips of their fingers. This will not only increase the accuracy of data and clinical performance, but also the ability to schedule a follow-up session while still face-to-face with the client. The power of mobile means clinicians can create a real-time session progress note that is more intuitive and concise to the progress of their client before, during, or immediately after the session. This should then seamlessly sync back to their EHR system of record. This eliminates the need to jot notes down on paper to then later re-create the typed version of the note in the system of record at home or in the office. As for scheduling follow-up sessions, clinicians can now schedule these additional sessions with real-time sync functionality, instantly visible in their agenda. With real-time documentation at their fingertips, clinicians can now spend more time with their clients, document care – and still be home on time for dinner.
#3: Mobile EHRs Give Clinicians More Time to Focus on Goal Progress
Through recent studies and interviews with Remarkable Health partners, providers report that their clients are being positively impacted when clinicians use the Remarkable Health mobile EHR application. This is mostly due to the app giving clinicians increased time with the client to focus on goal progress. Another notable impact is the mobile EHR increases the ability to meet clinician-to-client in the client’s environment of choice; meaning the client’s home, school or business – where they spend most of their time and are comfortable with their surroundings. Our clinicians state that meeting the client’s in their desired environments has allowed them to have clearer insight into the client’s needs and can focus on the progress during real-world situations.
Remarkable Health’s Mobile Companion App
Remarkable’s Mobile EHR app provides clinicians the ability to be more effective, efficient and work in an offline manner to meet the client’s everyday needs. As we continue to enhance the application, we are positively impacting the lives of not only the everyday clinician, but the clients as well – ultimately the why of all we do.
Visit our website to learn more about our mobile app and request a demo today.
Want to experience our Mobile EHR at NATCON? Visit us in Booth 358.
Between implementing health and wellness initiatives and building fun cultures that promote flexibility, several stellar organizations among the 100 Best Arizona Companies work extra hard to keep their people happy. Meet some of the best companies for work-life balance — including American Express, Remarkable Health, Henry+Horne, meltmedia, Ryan, Longboard Asset Management, Shutterfly, USAA, Vanguard, and Workiva.
Experts predict the market for electronic medical records (EMR) solutions to be worth approximately $35.2 billion by 2019. With growing demand, the need is apparent for strengthening EHR software and making data more accessible, while reducing errors and increasing ease of use.
To keep up with technological capabilities, EMR vendors are focusing on what clinicians want and need. Here are the trends in EMR solutions that will be more appealing to clinicians and clients alike.
Startup costs for EMRs can be burdensome for behavioral health practices. Cloud-based solutions offer lower startup costs to make better use of providers’ current resources. The cloud also makes continuity of care and software upgrades easier.
Telemedicine is rapidly becoming an option how clients interact with their clinicians. Integrating telemedicine in the future will be an important component of behavioral health EMR solutions.
Client relationship management
The ability for the clinic to report on their success means as much to developing client relationships as it does to clients and their insurance companies. Reporting successful outcomes shows that the organization is efficient and, most importantly, the care they provide is effective. Behavioral health improvements for clients define the organization’s success.
More and more providers want to offer client care from their mobile devices. Agencies will need to decide what mobile solution is important to them. For example, do they need a solution to document notes without an internet connection with the ability to sync that data later? Solutions which are not browser-based can confuse buyers when they are deciding which “mobile” technology is right for their agency. EMR vendors need to offer better mobile design and functionality to meet this high-demand trend.
These trends in EMR solutions are leading the change in better care for clients and reduced cost of care for insurers. EMRs will rapidly change how we deliver behavioral health care for the coming decades. And in the end, they are welcome changes because it helps clinicians and executive management achieve goals benefitting the client.
The Remarkable Health difference
Remarkable Health (formerly known as ClaimTrak) is the leading Provider Success Software Company focused on the behavioral health and human services industries. For more than 25 years we have passionately focused on providing behavioral health, substance abuse, and human service organizations the tools they need to provide remarkable client experiences. We offer a purpose-built, integrated platform consisting of Electronic Health Record (EHR)—Clinical, Billing, Scheduling, Reporting, and Medication Management —for inpatient, outpatient, and residential facilities.
Schedule a demo today of CT|One, an EMR solution consisting of clinical, billing, scheduling, reporting, and medication management for inpatient, outpatient, and residential facilities.