question marks on chalkboard

EMR, EHR, RCM, Practice Management…Confused?

By | | No Comments

If you’ve been researching EHR solutions, you’ve more than likely come across terminology that leave you a little bewildered. What’s even trickier is figuring out how to select the best solution from the various software offerings out there today.

Here are some basic terms used to describe behavioral health software. This will help you decide what to search for when researching technology for your behavioral health organization.

  • EMR: Electronic Medical Record.
  • EHR: Electronic Health Record.
  • An EMR and EHR are used interchangeably to simply refer to a digital version of the traditional paper-based healthcare records created, managed and stored in a healthcare provider setting. This is the most basic meaning of these acronyms. In the case of healthcare technology adoption, both these terms have taken on a wider implication referring to electronic software solutions that provide a wider spectrum of features to manage a continuum of care beyond the basic record.
  • RCM: Revenue Cycle Management. The cycle refers to all the revenue-side steps that take place from the time a client makes an appointment to when the services they receive are billed for and there is no longer a balance on their account. The more efficient the cycle, the more likely revenues are received.
  • Practice Management: This refers to the day-to-day financial and administrative functions of a healthcare practice including client data capturing, billing tasks, scheduling appointments and report generation.
  • Integrated EHR Solution: When an EMR/EHR are combined with practice management and revenue cycle management functions to create a complete care solution operating on one platform providing a greater level of business efficiency and interoperability.

If you’re interested in an even more in-depth look at what constitutes a successful EHR solution, you need to download the new e-Book The Complete Guide to a Fully Integrated EHR for Behavioral Health.

This information-dense resource will help you navigate the muddy waters and make a selection that benefits your practice, your staff, and your clients.

Download the e-Book today for free.

woman looking at paperwork

Why You Need to Upgrade Your Behavioral Health EHR Solution

By | | No Comments

If you’re still dealing with paper records or trying to wrangle together a hybrid mixture of disparate systems, you need to consider upgrading to a fully integrated EHR solution. The cost of upgrading is offset by increased productivity, better revenue cycle management, and more importantly, improved client care.

Here are the top 3 reasons why you shouldn’t put off upgrading any longer.

All systems should “talk.”

Does this describe your current situation:

Your billing system doesn’t talk to your client care records, making it time-consuming and error-prone to submit claims for reimbursement. Or you don’t have a scheduling and documentation system that can help you proactively and consistently manage your client’s treatment.

A fully integrated system has all you need on one comprehensive platform. Billing, scheduling, intake, progress notes, treatment information, e-prescribing, and more —it all comes together in a single system to let you easily manage every aspect of client and administrative functions together. No longer is information sequestered in separate silos that aren’t accessible to everyone.

Take advantage of cutting-edge technology.

There’s a reason why technology is so important in today’s business environment. It creates new and improved processes that lead to real-time efficiencies in almost all aspects of clinical and administrative tasks.

An excellent case in point is voice transcription capabilities. Busy clinicians trying to communicate with their clients during office visits while typing notes into a system can create distractions and frustration. Cutting-edge technology allows clinicians to dictate their notes into a system and have it transcribed into text that’s readily available at a moment’s notice.

Streamline upgrades and new features.

If you’re using a hodgepodge of systems to track your administrative,billing and clinical processes, you understand the difficulty in working with multiple vendors when it’s time to add new features or push an upgrade.

Imagine the convenience of a single system that handles your workflows on both the clinical and practice management side of the house. The vendor pushes upgrades and new features through on their end, eliminating downtime and lost productivity on your end.

Final thoughts

Now imagine dealing with one vendor who provides timely responses and resolution to support your practice. This is perhaps the most important reason why it’s time to upgrade your EHR solution.

This is why ClaimTrak put together a comprehensive resource to help you wade through the process of selecting a vendor to partner with upgrading your EHR solution. Titled The Complete Guide to a Fully Integrated EHR for Behavioral Health, this information-packed e-Book gives you the insight from years of experience assisting behavioral health providers achieve marked improvements in client care and business efficiency.

Download your copy today and see how this one decision today can help your practice succeed in the future.

efficiency illustration

3 Ways an EHR Solution Can Increase Efficiency

By | | No Comments

Switching to a fully integrated EHR solution or investing in a first-time EHR solution, offers a substantial opportunity for increased operational efficiency freeing up valuable time for client care and business improvement.

Here are 3 ways a fully integrated EHR platform can increase efficiency in your behavioral health practice.


When your data is centralized in one repository, you spend less time tracking down the information you need for administrative and reporting purposes. Your clinicians also have more information at their fingertips to determine diagnoses and treatment options.

Instead of referring to one system to manage claims submissions and using a separate system to help with scheduling, your practice is streamlined and organized on one platform around a single dashboard that lets you manage all aspects of your practice and client care.


A fully integrated EHR solution allows you to centralize your communication between care and business teams using templates for consistency in both internal and external communications.

When you need to send patient information to another healthcare provider, an EHR offers you a standard way to communicate and transmit the data needed. It also helps internal communication among clinicians and administrative staff by standardizing messages and ways to capture vital information.

Enhanced communication with labs and health plans can help you access real-time information to make better client care and business decisions. You can instantly check with health plans for covered treatment and options before deciding on a treatment plan.


A fully integrated EHR links your practice’s workflows into one seamless system that lets you schedule appointments, perform a comprehensive intake, document progress notes, administer treatment plans, and automate billing processes to eliminate clerical error, reduce denials and time to process, and improve your reimbursement rate.

Your clinicians will have more time to spend on client care because they’ll spend less time on chart management. A fully integrated EHR solution can also provide a vehicle for researching condition-specific questions and other shortcuts to minimize the administrative time needed to manage caseloads.

Easy and wider access to client information is perhaps the most important productive feature of a fully integrated EHR solution. When you select a hosted service, you can securely access vital client information from remote locations. And since your solutions are integrated on a single platform, you’ll also be able to complete critical processes and pull data for reports from the dashboard.

Final thoughts

If you’re considering moving to a fully integrated EHR solution, ClaimTrak has an interesting resource that will help you figure out where to start when researching and deciding on an behavioral health EHR provider. This new e-Book is titled The Complete Guide to a Fully Integrated EHR Solution for Behavioral Health.

Compiled from years of successfully supporting behavioral health agencies with their EHR solution, ClaimTrak lays out what you need to look for in a preferred vendor and the 12 most important questions to ask before making your final selection.

You can download this comprehensive resource here. The insight presented in this useful e-Book can prove invaluable as you weed through the various behavioral health EHR software platforms available.

women shaking hands

Are You Ready for a New Behavioral Health EHR Solution?

By | | No Comments

Are you considering upgrading your current systems to a fully integrated EHR solution offering complete care functionality on a single platform? Or perhaps you’re still using paper records and spreadsheets to manage your practice and realize there must be a better way.

Here are a few questions you should ask first to see how ready you are to make the switch.

Is your staff ready for a change?

Maybe staff morale is low because everyone spends more time chasing down information and processing paperwork and less time focusing on how to help clients become healthier and more vital.

Is client care truly optimized or is your staff trying to make it through the week?

Providing excellent client care is everyone’s ultimate goal and those on the front lines of behavioral healthcare are struggling to find ways to do more with less. Not being able to fully live your organization’s mission can cause staff burnout and frustration.

How can an EHR platform can help answer those questions?

Upgrading to a fully integrated behavioral health EHR solution results in efficiencies that give clinicians and staff more time to treat clients and eliminates the need to use multiple systems or waste time digging through paper files . And a new EHR solution lets your staff leave the office and still stay connected to the practice.

Imagine the boost to morale if your staff had more time to focus on what really matters—client care. Making the decision to upgrade to a new behavioral health EHR solution is a crucial step towards helping your organization achieve those goals.

A new resource offers more information.

ClaimTrak put together a highly informative resource to help you determine if you’re ready to upgrade your EHR solution. Titled The Complete Guide to a Fully Integrated EHR for Behavioral Health, this information-dense e-Book gives you the advice gained from years assisting behavioral health providers achieve excellence in client care and overall business efficiency.

Download your copy today.