Client & Staff Engagement have always been vital to agency success. How can we reinvest in these areas due to the exposure and changes from COVID-19?
Depending on the needs and the modality of treatment for each client, we can spend significant time with our clients as providers. These session frequencies can range from weekly, biweekly, to even monthly. During these sessions, providers will spend an average of approximately 50 minutes engaging with the client. But are these 50 minutes a month enough to accomplish the goals set out in a client’s treatment plan?
By Jodi Fadrigon, Implementation Manager at Remarkable Health
If we want to improve the lives of people with mental illness and their families, we must shift to a culture that embraces engagement as a new standard of care. How do we as providers better serve people with mental health conditions who are not engaged in care? We need to better understand the process of engagement and explore how the quality of relationships and interactions affect outcomes for people with mental illness. We must also have an understanding of the factors that contribute to effective engagement in mental health care.
What is engagement?
Engagement is the strengths-based process through which individuals with mental health conditions form a healing connection with people that support their recovery and wellness within the context of family, culture and community.
Engagement is built and sustained on the foundation of hope, mutual trust, respect, effective communication, and overall rapport and recognition of the strengths and resources people experiencing mental illness bring to their own recovery.
Encouraging a client’s willingness and commitment to engage in treatment can be very challenging. It is common for a client to disengage if he/she senses treatment is not working, he/she lacks trust in the process, or he/she has difficulty accessing treatment for reasons such as transportation. Given each client’s situation will be unique based on their social determinants, it is important to look at solutions to improve engagement that target any and all presumed roadblocks for the individual.
How Can We as Providers Help
As providers it is our job to find effective and creative ways to build and maintain relationships in order to improve client engagement. Some ways we can do that are as follows:
- Meet the client where they are at. Listen, observe, and ask the right questions at the right time. Do your best to speak the language of your client, listen without judgement and be mindful of when to confront.
- Instill Trust. As providers we do not always know how/what our client is feeling when beginning treatment. It is important to use our training, empathy and compassion to build trust with our client.
- Include them in all decisions. A sure way to effectively achieve buy-in, is to include the people who will be impacted in the decision. This would be no different for a client/therapist relationship.
- Establish concrete goals. A client can often feel discouraged when he/she does not have clear and concrete goals to measure progress. It is also important to meaningfully include the client in the development of these goals.
- Identify barriers and create solutions. It is important to be sensitive through the process with your client – remain curious and non-judgmental and always attempt to be a part of the process. This will keep you mindful of any barriers – cultural, attitude-based, or environmental – that will present themselves.
In conclusion, promoting a culture of engagement will require change in how we, as a society and providers, view mental illness and the individuals who live with mental illness. Providing a safe connection to care for behavioral health clients is essential for improving client treatment and increasing client engagement, ultimately building excitement for the client to participate in and follow through with services.
About Remarkable Health
For over 25 years, Remarkable Health has pioneered innovation through technology for behavioral health and DD providers. Our integrated suite of outcomes management, EHR and mobile technology arms providers with the tools they need to improve client outcomes by spending less time on documentation and inefficient workarounds and more time delivering value-based care and engagement. To learn more about the CT|One EHR and the CT|One Mobile app, contact us at (480) 550-8077 or visit our website at www.RemarkableHealth.com.
Remarkable Health recently partnered with Kevin Hines to help produce “Suicide the Ripple Effect”, a feature length documentary film, currently in production. The film focuses on the devastating effects of suicide and the tremendous positive ripple effects of advocacy, inspiration and action that are helping millions of people find the hope needed to stay alive.
The film takes you on a journey with Kevin, who at age 19, attempted to take his life by jumping from the Golden Gate Bridge. Kevin is now one of the Golden Gate Bridge survivors. Today, Kevin still battles many extreme symptoms of bipolar disorder, but that hasn’t stopped him from becoming a world-renowned mental health advocate, motivational speaker and author who has helped thousands of people choose life. We are excited to help Kevin spread a message of hope, recovery, and wellness as he visits some of the people who have been impacted by his suicide attempt.
Please join us in this mission to help insure this film and its inspirational message of hope reaches its full potential and is seen around the globe by those who need hope the most. You can help by sharing this post with your social networks.
Check out the trailer here
Purchasing behavioral health practice management software is the first step toward tying together various pieces of your practice or agency and connecting the data. The key to finding the right software solution for your organization is to look for a fully integrated platform that ties together practice management and EHR functionality. You want one centralized location to use all the data at your fingertips to make sound business decisions.
Look specifically for an EHR and practice management platform that includes scheduling, clinical, medication management, billing, revenue cycle management, and reporting. Here’s how an integrated behavioral health EHR and practice management software platform ties everything together.
An integrated EHR and practice management platform should make it easy to engage with your clients. From intake of new clients to sending automatic appointment reminders to current clients, client engagement is a key element.
You should also be able to offer clients access to their records with total confidentiality.
Use your practice management software to check and monitor appointment history. Your new practice management software allows you to check on your authorizations available to make sure you do not book another appointment if the payer does not allow it.
A fully integrated EHR and practice management software solution makes it easy to record, track, and manage client progress from a centralized dashboard.
Recording client notes should be easy with access to templates and recording features that automate the routine progress note tasks.
Look for a complete platform that seamlessly integrates your clinical functions with intake, scheduling appointments, and other practice management tasks.
Behavioral health practice management software helps you streamline how your agency operates. For example, look for a system that covers such areas as authorization management, calendar and scheduling, medication accountability, bed management, and document tracking.
Your new practice management software should let you check appointment history and run reports like the number of no-shows to help you manage your practice.
Revenue cycle management
Revenue cycle management and billing functionality is sometimes a separate system. When you integrate all your disparate systems into one provider success platform, you achieve efficiencies that can pay for themselves over time.
For example, you can automate billing functions so your staff spends less time on the billing aspect of your business. Look for an integrated system that lets you bill daily on completion of progress notes, automatically posts claims, and tracks claim status.
Also look for revenue cycle management functionality that cuts errors and increases claim accuracy to help you reduce days in accounts receivable.
The key to managing your behavioral health agency more efficiently is leveraging the data you have at your fingertips.
A fully integrated EHR and practice management software solution should let you:
- Accurately measure client and practices outcomes.
- Identify what’s working and understand the financial impact of each program.
- Instantly create reports for audits and regulatory requirements.
- Generate revenue cycle management reports to help you track accounts receivable, payments, missing signatures, and more.
An EHR and practice management software that’s fully integrated into one provider success platform that accommodates third party connections such as HIE’s, clearing houses, and other local entities.
Interoperability grants you visibility into clients’ care and treatment outcomes. You can also reduce the time it takes your administrative staff to verify insurance eligibility by automating that function.
Finally, you’ll save on scanning documentation or calling for lab results when you’re able to connect to outside systems.
One of the strengths of an integrated EHR and practice management software system is how it streamlines your client and company data. When you use an integrated system, you link information that is typically housed in separate places. This helps you eliminate the extra workload it takes to bridge the gap between systems.
Think of your fully integrated behavioral health EHR and practice management software solution as a provider success platform. You’ll run operations more efficiently and be more successful, to the benefit of your business and, most importantly, your clients.
The Remarkable Health difference
Remarkable Health (formerly known as ClaimTrak) is the leading Provider Success Software Company focused on the behavioral health and human services industries. For more than 25 years we have passionately focused on providing behavioral health, substance abuse and human service organizations the tools they need to provide remarkable client experiences. We offer a purpose-built, integrated platform consisting of Electronic Health Record (EHR)—Clinical, Billing, Scheduling, Reporting, and Medication Management —for inpatient, outpatient, and residential facilities.
Whether you are replacing paper records or replacing an existing EHR system, the process of transitioning to a behavioral health EHR platform requires significant preparation.
The following steps will help you plan your specific goals and understand the overall impact, easing the transition process and increasing your chance of success.
- What are your goals?
Establishing key goals for EHR implementation should be one of the first things you should document. Goals should be measurable, realistic, and include timelines for completion.
Example goals to include:
- Identify inefficiencies in your current workflow processes
- Improving revenue cycle, clinical and productivity metrics
- Providing better access to data across providers and programs.
Key goals should be dynamic. Be prepared to modify your goals as you learn more about your workflows in the next step and how an EHR solution will mesh with or change them.
- Is your agency ready for a transition?
The first step is to document your administrative, clinical, and financial workflows. You need to understand how you currently do things to determine where there are areas for improvement and how they may change after EHR implementation.
Are there any technical literacy gaps that require training outside of using the EHR system?
Finally, consider additional financial costs like staffing changes, updates needed to hardware, and a loss of productivity while employees become proficient with the new EHR solution.
- Who will be part of your core implementation team?
Designated leadership can make or break your EHR implementation process. Your team should include clinicians, staff, and management of all levels and from all roles.
Your implementation team must have the authority to make decisions concerning the transition process. Also, assign a champion to lead the team. You want someone who can engage others and create excitement around your new EHR solution.
Finally, appoint someone willing to be the point person during and after implementation to answer questions and help others through the transition.
Your EHR provider should also provide a key contact to help you undertake the transition.
- Who will be your EHR vendor?
Now you need to search for prospective EHR providers. Your planning in the above steps provides guidance on what to look for in preferred vendors.
A behavioral health EHR vendor supplies a configured platform designed to take your agency’s workflows and optimize them in a way that functions within the EHR system. Part of selecting an EHR vendor is determining whether they will provide the security necessary for your protected health information, so it’s important to look for a certified vendor.
Finally, it’s important to find a vendor that values relationships. You want a vendor that will guide you through implementation and support you like a business partner after go-live. Without this type of business partnership, it’s likely you will have a failed implementation.
While these four steps summarize a successful EHR implementation, planning the details before selecting an EHR vendor puts you on the path to success. Agencies are more likely to experience a smoother implementation and better outcomes when they take the time to plan accordingly.
Where to find more information
Remarkable Health’s comprehensive best practice guide, Behavioral Health EHR Implementation Roadmap, shows you how to create a roadmap for a successful implementation. Download your free copy of the guide today.
The Remarkable Health difference
Remarkable Health offers an implementation methodology that puts your agency first. Our goal is to ensure you have remarkable experiences throughout each stage of your relationship with us.
When you engage with our implementation team expect formal project plans for each program we set up and establish. Once your organization is ready, our extensive training process helps your staff and clinicians become efficient users of CT|One from well before your go-live date.
And once you go live with the system, we are here to provide assistance through any hiccups or roadblocks encountered with the process, serving as a trusted advisor for your organization.
Request a demo of CT|One today to experience the difference a powerful fully integrated behavioral health EHR platform can make in your client care and agency goals.
Remarkable Health is proud to be recognized as one of “The Best of Future: Companies To Watch In The Years Ahead” by BestCompaniesAZ as part of their 15th anniversary serving Arizona’s business community. This category of “Best of Future” honors companies that demonstrate great potential for growth and representing a new era of businesses in Arizona.
“Great companies are the product of amazing people,” said Peter Flick, CEO of Remarkable Health. “We have created a culture that celebrates having fun while achieving operational excellence, which has brought and continues to draw in great talent. Being listed as one of the 100 Best companies in Arizona is a huge honor and proves that what we are doing works. We are building something special in Phoenix.”
Remarkable Health’s core values are centered on people and culture. We understand that our associates make this company Remarkable and we continue to invest in them to build a best-in-class organization. We’re excited about the team we’re building, the future of our company, and how we can serve the behavioral health industry.
Check out Remarkable Health in the latest article by BestCompaniesAZ: https://bestcompaniesaz.com/introducing-the-best-of-future-companies-to-watch-in-the-years-ahead/
About Remarkable Health:
Remarkable Health (formerly ClaimTrak) is a leading Provider Success Software company focused on the Behavioral Health and Human Services community. For the last 25 years, our software has enabled hundreds of health care providers to improve more lives by spending less time in front of a screen and more time helping their clients. Our flagship product, CT|One, is a complete hosted Electronic Health Record (EHR) – Clinical, Billing, Scheduling, Medication Management / e-Prescribing, Reporting, etc. – for inpatient, outpatient and residential settings.
BestCompaniesAZ is a consulting firm dedicated to identifying, developing and promoting great workplaces. BestCompaniesAZ has been at the forefront of building sought-after employer brands and prestigious workplace awards programs since 2002, including the “2003 Best Companies to Work for in the Valley” program (published by the Phoenix Business Journal), Arizona Most Admired Companies (published by AZ Business Magazine and BestCompaniesAZ), and Top Companies to Work for in Arizona (published by azcentral and Republic Media). BestCompaniesAZ provides consulting services for organizations committed to workplace excellence, including employee surveys, best practices, national and local public relations, employer branding, culture development and promotional services. For more information, visit http://www.bestcompaniesaz.com or phone 480-545-5151.
The behavioral health sector is rapidly evolving into client-centric experiences. The key for agencies is to understand how behavioral health revenue cycle management software can help them focus more on clients and client outcomes, which can indirectly improve their financial standing.
Billing and workflow efficiencies achieved with revenue cycle management software mean clinicians spend less time on administrative work like coding and more time with clients. In fact, the overall efficiencies achieved in a fully integrated behavioral health EHR system that incorporates a revenue management solution means everyone can spend more time on client-focused tasks, which can help to increase revenue.
A fully integrated system and interoperability is critical
A fully integrated EHR system that encompasses revenue cycle management allows more efficient communication and data sharing between all stakeholders and users. This results not only in coordinated client care, but a more streamlined revenue cycle management process.
Billing and revenue cycle management aren’t a stand-alone system
A comprehensive EHR platform integrates billing and revenue cycle management functionality to help improve your revenue stream. You have a variety of metrics and key performance measures to rely on, all stemming from the initial client referral to client treatment.
Clinicians can focus on the client experience
A fully integrated behavioral health EHR solution that incorporates billing and revenue cycle management offers more efficient workflows. This results in a better client experience. When clinicians can spend more time with clients and less time in administrative tasks, you have the opportunity to offer new revenue-generating services to clients that help them with their needs.
There’s one way to experience the power of a fully integrated behavioral health EHR platform.
The Remarkable Health difference
Remarkable Health’s CT|One is a fully integrated behavioral health EHR platform designed to improve client care, create efficiencies that increase cash flow and improve revenue cycle management.
Request a demo today to discover the power of an EHR solution designed specifically for behavioral health providers.
Behavioral health providers are increasingly seeking ways to improve processes and implement technologies to help them better manage their finances and improve both clients’ and their outcomes. Here are 5 revenue cycle management trends to pay attention to in 2017.
- Technology investments
While many behavioral health agencies have implemented an EHR system, they may find their current one doesn’t provide everything they need. A fully integrated behavioral health EHR solution has revenue cycle management solutions that are of particular focus because they accelerate the overall revenue cycle by streamlining process.
Existing and new regulations increase the demand for an integrated solution and in doing so limit the choice of technology vendors that have the capability to integrate a variety of functions needed. Behavioral health agencies need solutions that mesh processes like payments, claims submissions, patient documentation, and overall client care.
- Waste reduction
A fully integrated behavioral health EHR system will reduce the denial rate of claims, billing staff time spent on reconciliations, and your overall revenue cycle management function from hours—and sometimes days—to minutes. Through automation and operational efficiencies, your revenue cycle management process becomes more efficient, letting you focus on optimizing and strengthening your workflows to provide better cash flow and improved revenues.
Also, more accurate and efficient processes lead to less time wasted on time-consuming administrative work and more time focused on client care, leading to improved client engagement and better outcomes.
- Achieve efficiencies
Achieving operational efficiencies, coupled with reducing waste, can significantly impact your bottom line. From reducing wasted effort and time, to increasing time and effort spent on optimizing cash flow and revenue, streamlined processes result in a substantial boost.
Automation with a behavioral health EHR platform provides access to instant billing and increased revenue collections, including checks in place for accuracy and compliance. An EHR can automatically identify incorrect coding and signature requirements, cutting down on staff time needed to track and correct claims.
- Client satisfaction
Increasing client engagement leads to better client satisfaction. Automated reminders via text, email, and/or phone can help clients easily keep track of their appointments. Offering clients the option to choose their preferred method of communication keeps reminders less intrusive and more relevant.
Many behavioral health agencies are turning to a fully integrated behavioral health EHR system that provides information in one place to track and manage clients’ progress. This helps you gain a full view of client interaction, making for more satisfied clients.
- Business intelligence
Data from a fully integrated EHR platform provides insight into every area of your organization. You can track treatment plans and outcomes, staff productivity, and revenue cycle management metrics. Each of these key performance indicators can be used to comply with state requirements, ensuring clients meet their goals and the agency is maximizing cash flow.
Since you can only change what you measure, you can leverage data insights you gain from current revenue cycles into actionable revenue cycle management improvements. This will have a direct effect on your cash flow and revenue.
These five trends are top of list for most behavioral health agencies in 2017 because they can have a significant impact not only on operations, but also on your revenue cycle metrics.
Most importantly, however, is finding the right behavioral health EHR platform that fully integrates the complete life cycle of a client in one single system. All information contained in one place makes for impressive efficiencies, reduced waste, and better client service, satisfaction, and outcomes.
The Remarkable Health difference
Remarkable Health’s CT|One is a fully integrated behavioral health EHR system designed to improve client care, create efficiencies that increase cashflow and improve revenue cycle management, and automate functions so your clinicians spend more time on client care and less time on the computer.
Request a demo today to discover the power of an EHR solution designed specifically for behavioral health providers.
An increasing number of behavioral health organizations are making advances by implementing EHR software solutions, and they’re sharing their success stories with others on how working with an EHR has proved beneficial to client care.
In an interesting study, Behavioral Healthcare Executive surveyed their readers who use EHR software, who reported the following advantages:
- 23.6% said it improves client care
- 18.1% said it helps get rid of paper storage
- 16.3% said it helps staff be more efficient
- 14.2% said it helps ensure reimbursement
- 11.1% said it helps track outcomes
- 9% said it saves time
Only 5.6% reported they saw no advantages.
When Qualitative Improvements Become Quantitative
One caveat to consider is that qualitative improvements provide numerous benefits over time, which can save money. For instance, implementing EHR software can reduce errors, save time, and help prevent dangerous contraindications between medications.
With the shifting federal government focus on a reimbursement model based on quality, these qualitative improvements make for better quality client care and happier clients, which helps organizations meet quality of care mandates.
What You Should Consider Before Implementation
Still, some behavioral health clinicians and staff remain skeptical about the value of implementing an EHR solution. As more and more invest in EHR systems, though, they’re sharing that it seems to be money well spent.
The key to a successful EHR software implementation that generates an ROI depends on the behavioral health facility. If you get organizational buy-in, especially from clinicians, and evaluate your workflows and how they’re going to change to adapt to the EHR system, you’ll be in a better position to choose a solution with the functionality you need.
Where to Get More Information
Remarkable Health created an interesting infographic that highlights useful statistics on what you can expect in terms of ROI when you implement behavioral health EHR software.
In addition to the Behavioral Healthcare Executive study mentioned above, the infographic reports statistics from the Health Information and Management Systems Society (HIMSS) and Behavioral Healthcare Executives.
For more information, download Remarkable Health’s infographic here today.