Behavioral health has experienced dramatic changes in service payment models, most prominently the current shift from the fee-for-service model to value-driven reimbursement. Do you have the necessary tools to capture the best work of your clinicians while submitting quality & timely documentation through your billing team?
In over a year and a half of working with Remarkable Health as a former user of CT|One, my experience has been humbling and rewarding to say the least.
One of our goals at Remarkable Health – something we are constantly striving towards – is to create solutions to make people’s lives 10X better. In this effort and for the purpose of this blog, we want to focus on you, Billers! We want to focus on how to make your life 10x better. And what better way to help than to reduce the top denials on claims?
Like many other industries, technology is revolutionizing behavioral health. Ideally, it should support and enhance clinical care for patients while providing real-time behavioral and psychological care for staff providing treatment.
To help you navigate the next year of behavioral health technology trends and changes, our product managers and business analysts share which trends they think will emerge in 2019 – and beyond:
#1: Artificial Intelligence Will Drive Cleaner Data Capture
Kyle Woodruff, Sr. Product Manager
Artificial Intelligence (AI) is the next big thing in health IT and it’s ready to make an impact. We are starting to see AI make its mark already; IBM’s Watson is a great example. AI is going to allow more data to be captured faster than ever before, accomplish repetitive tasks, and process predictable outcomes that will help clinicians get time back in their day. With the introduction of AI and its ability to capture data cleanly and more efficiently, it’s quickly becoming something we can’t live without. As time goes on, we are going to see AI get even more up close and personal as newer interfaces for AI emerge. Using AI to capture data and as virtual assistants is only the beginning, wait until you see what tomorrow brings.
#2: Enabling a More Mobile Workforce Will Help Increase Productivity and Efficiency
Matt Banyai, Business Systems Analyst
Most employees these days do not need to be “inside” an office to get their work accomplished accurately and efficiently. The mobile era has provided individuals the ability to use mobile devices to accomplish many work activities at a highly productive rate. Bring Your Own Device or “BYOD” is becoming more widespread throughout businesses as it allows employees to use their own devices for all work-related activities, such as meeting with clients at their locations for added convenience. This builds a better community feel and removes barriers of meeting with the client for services. Enabling a more mobile workforce promotes a more flexible, technology-driven and familiar environment to the users. As long as a smartphone, tablet or laptop are available for use, the mobile workforce will continue to grow and outperform desktop usage.
#3 Development Disability Programs Will Move off Paper and to EHRs
Tom Liccardi, Product Manager
Changing from a paper-based world to a digital infrastructure can be an agency culture change and will require champions. Paper charts and paper tracking has been the medium of choice for documenting client information in the I/DD world. Searching paper records can be an impossible task and the writing is often illegible causing inaccuracy and confusion. The primary goal is to both serve the client and reduce the staff’s burden of collecting data. Switching to an EHR will reduce this burden and allow for the ability to search, understand, and trend those data elements important to you and your business.
#4 Client Engagement Will be Key to Fighting the Opioid Crisis
Tom Liccardi, Product Manager
The opioid crisis is a widespread epidemic impacting all forms of human classifications. The early stages of a client’s recovery are critical. Because there is a high demand for services, clients often have to wait to be admitted into treatment. During this waiting period, it’s not uncommon for a client to disengage in the path of treatment. Another contributor to early client disengagement in treatment is the lack of connection and staff being unavailable. It has been found that clients who participate in some form of engagement tool, such as a patient portal, will have high levels of treatment satisfaction. By engaging with clients outside of the traditional treatment model and teaching critical engagement strategies, agencies will develop better communication and trust with clients. Clients who are more engaged with their treatment tend to manage their condition better. Lastly, agencies who improve client engagement through extra therapeutic factors have better treatment outcomes.
#5 Taking a Data-Driven Approach to Value-Based Care
Sheri Brown, Business Systems Analyst
Value-based healthcare strives to improve population health, increase patient satisfaction and reduce cost. Value-based programs, in turn, reward healthcare providers with incentive payments when they demonstrate the quality of the care they give. The question is, how can you demonstrate something as nebulous as ‘quality’? The best way to demonstrate this is with solid data. Good data shows you what is currently happening, exposes gaps, helps you predict what is likely to happen in the future based on that information, and then take action. As time passes and you continue gathering data on those actions you take, you will see the direct impact (positive or negative) of those actions and can continuously recalibrate and improve quality of care.
Remarkable Health recently partnered with Kevin Hines to help produce “Suicide the Ripple Effect”, a feature length documentary film, currently in production. The film focuses on the devastating effects of suicide and the tremendous positive ripple effects of advocacy, inspiration and action that are helping millions of people find the hope needed to stay alive.
The film takes you on a journey with Kevin, who at age 19, attempted to take his life by jumping from the Golden Gate Bridge. Kevin is now one of the Golden Gate Bridge survivors. Today, Kevin still battles many extreme symptoms of bipolar disorder, but that hasn’t stopped him from becoming a world-renowned mental health advocate, motivational speaker and author who has helped thousands of people choose life. We are excited to help Kevin spread a message of hope, recovery, and wellness as he visits some of the people who have been impacted by his suicide attempt.
Please join us in this mission to help insure this film and its inspirational message of hope reaches its full potential and is seen around the globe by those who need hope the most. You can help by sharing this post with your social networks.
Check out the trailer here
Between implementing health and wellness initiatives and building fun cultures that promote flexibility, several stellar organizations among the 100 Best Arizona Companies work extra hard to keep their people happy. Meet some of the best companies for work-life balance — including American Express, Remarkable Health, Henry+Horne, meltmedia, Ryan, Longboard Asset Management, Shutterfly, USAA, Vanguard, and Workiva.
Purchasing behavioral health practice management software is the first step toward tying together various pieces of your practice or agency and connecting the data. The key to finding the right software solution for your organization is to look for a fully integrated platform that ties together practice management and EHR functionality. You want one centralized location to use all the data at your fingertips to make sound business decisions.
Look specifically for an EHR and practice management platform that includes scheduling, clinical, medication management, billing, revenue cycle management, and reporting. Here’s how an integrated behavioral health EHR and practice management software platform ties everything together.
An integrated EHR and practice management platform should make it easy to engage with your clients. From intake of new clients to sending automatic appointment reminders to current clients, client engagement is a key element.
You should also be able to offer clients access to their records with total confidentiality.
Use your practice management software to check and monitor appointment history. Your new practice management software allows you to check on your authorizations available to make sure you do not book another appointment if the payer does not allow it.
A fully integrated EHR and practice management software solution makes it easy to record, track, and manage client progress from a centralized dashboard.
Recording client notes should be easy with access to templates and recording features that automate the routine progress note tasks.
Look for a complete platform that seamlessly integrates your clinical functions with intake, scheduling appointments, and other practice management tasks.
Behavioral health practice management software helps you streamline how your agency operates. For example, look for a system that covers such areas as authorization management, calendar and scheduling, medication accountability, bed management, and document tracking.
Your new practice management software should let you check appointment history and run reports like the number of no-shows to help you manage your practice.
Revenue cycle management
Revenue cycle management and billing functionality is sometimes a separate system. When you integrate all your disparate systems into one provider success platform, you achieve efficiencies that can pay for themselves over time.
For example, you can automate billing functions so your staff spends less time on the billing aspect of your business. Look for an integrated system that lets you bill daily on completion of progress notes, automatically posts claims, and tracks claim status.
Also look for revenue cycle management functionality that cuts errors and increases claim accuracy to help you reduce days in accounts receivable.
The key to managing your behavioral health agency more efficiently is leveraging the data you have at your fingertips.
A fully integrated EHR and practice management software solution should let you:
- Accurately measure client and practices outcomes.
- Identify what’s working and understand the financial impact of each program.
- Instantly create reports for audits and regulatory requirements.
- Generate revenue cycle management reports to help you track accounts receivable, payments, missing signatures, and more.
An EHR and practice management software that’s fully integrated into one provider success platform that accommodates third party connections such as HIE’s, clearing houses, and other local entities.
Interoperability grants you visibility into clients’ care and treatment outcomes. You can also reduce the time it takes your administrative staff to verify insurance eligibility by automating that function.
Finally, you’ll save on scanning documentation or calling for lab results when you’re able to connect to outside systems.
One of the strengths of an integrated EHR and practice management software system is how it streamlines your client and company data. When you use an integrated system, you link information that is typically housed in separate places. This helps you eliminate the extra workload it takes to bridge the gap between systems.
Think of your fully integrated behavioral health EHR and practice management software solution as a provider success platform. You’ll run operations more efficiently and be more successful, to the benefit of your business and, most importantly, your clients.
The Remarkable Health difference
Remarkable Health (formerly known as ClaimTrak) is the leading Provider Success Software Company focused on the behavioral health and human services industries. For more than 25 years we have passionately focused on providing behavioral health, substance abuse and human service organizations the tools they need to provide remarkable client experiences. We offer a purpose-built, integrated platform consisting of Electronic Health Record (EHR)—Clinical, Billing, Scheduling, Reporting, and Medication Management —for inpatient, outpatient, and residential facilities.
Whether you are replacing paper records or replacing an existing EHR system, the process of transitioning to a behavioral health EHR platform requires significant preparation.
The following steps will help you plan your specific goals and understand the overall impact, easing the transition process and increasing your chance of success.
- What are your goals?
Establishing key goals for EHR implementation should be one of the first things you should document. Goals should be measurable, realistic, and include timelines for completion.
Example goals to include:
- Identify inefficiencies in your current workflow processes
- Improving revenue cycle, clinical and productivity metrics
- Providing better access to data across providers and programs.
Key goals should be dynamic. Be prepared to modify your goals as you learn more about your workflows in the next step and how an EHR solution will mesh with or change them.
- Is your agency ready for a transition?
The first step is to document your administrative, clinical, and financial workflows. You need to understand how you currently do things to determine where there are areas for improvement and how they may change after EHR implementation.
Are there any technical literacy gaps that require training outside of using the EHR system?
Finally, consider additional financial costs like staffing changes, updates needed to hardware, and a loss of productivity while employees become proficient with the new EHR solution.
- Who will be part of your core implementation team?
Designated leadership can make or break your EHR implementation process. Your team should include clinicians, staff, and management of all levels and from all roles.
Your implementation team must have the authority to make decisions concerning the transition process. Also, assign a champion to lead the team. You want someone who can engage others and create excitement around your new EHR solution.
Finally, appoint someone willing to be the point person during and after implementation to answer questions and help others through the transition.
Your EHR provider should also provide a key contact to help you undertake the transition.
- Who will be your EHR vendor?
Now you need to search for prospective EHR providers. Your planning in the above steps provides guidance on what to look for in preferred vendors.
A behavioral health EHR vendor supplies a configured platform designed to take your agency’s workflows and optimize them in a way that functions within the EHR system. Part of selecting an EHR vendor is determining whether they will provide the security necessary for your protected health information, so it’s important to look for a certified vendor.
Finally, it’s important to find a vendor that values relationships. You want a vendor that will guide you through implementation and support you like a business partner after go-live. Without this type of business partnership, it’s likely you will have a failed implementation.
While these four steps summarize a successful EHR implementation, planning the details before selecting an EHR vendor puts you on the path to success. Agencies are more likely to experience a smoother implementation and better outcomes when they take the time to plan accordingly.
Where to find more information
Remarkable Health’s comprehensive best practice guide, Behavioral Health EHR Implementation Roadmap, shows you how to create a roadmap for a successful implementation. Download your free copy of the guide today.
The Remarkable Health difference
Remarkable Health offers an implementation methodology that puts your agency first. Our goal is to ensure you have remarkable experiences throughout each stage of your relationship with us.
When you engage with our implementation team expect formal project plans for each program we set up and establish. Once your organization is ready, our extensive training process helps your staff and clinicians become efficient users of CT|One from well before your go-live date.
And once you go live with the system, we are here to provide assistance through any hiccups or roadblocks encountered with the process, serving as a trusted advisor for your organization.
Request a demo of CT|One today to experience the difference a powerful fully integrated behavioral health EHR platform can make in your client care and agency goals.
Remarkable Health is proud to be recognized as one of “The Best of Future: Companies To Watch In The Years Ahead” by BestCompaniesAZ as part of their 15th anniversary serving Arizona’s business community. This category of “Best of Future” honors companies that demonstrate great potential for growth and representing a new era of businesses in Arizona.
“Great companies are the product of amazing people,” said Peter Flick, CEO of Remarkable Health. “We have created a culture that celebrates having fun while achieving operational excellence, which has brought and continues to draw in great talent. Being listed as one of the 100 Best companies in Arizona is a huge honor and proves that what we are doing works. We are building something special in Phoenix.”
Remarkable Health’s core values are centered on people and culture. We understand that our associates make this company Remarkable and we continue to invest in them to build a best-in-class organization. We’re excited about the team we’re building, the future of our company, and how we can serve the behavioral health industry.
Check out Remarkable Health in the latest article by BestCompaniesAZ: https://bestcompaniesaz.com/introducing-the-best-of-future-companies-to-watch-in-the-years-ahead/
About Remarkable Health:
Remarkable Health (formerly ClaimTrak) is a leading Provider Success Software company focused on the Behavioral Health and Human Services community. For the last 25 years, our software has enabled hundreds of health care providers to improve more lives by spending less time in front of a screen and more time helping their clients. Our flagship product, CT|One, is a complete hosted Electronic Health Record (EHR) – Clinical, Billing, Scheduling, Medication Management / e-Prescribing, Reporting, etc. – for inpatient, outpatient and residential settings.
BestCompaniesAZ is a consulting firm dedicated to identifying, developing and promoting great workplaces. BestCompaniesAZ has been at the forefront of building sought-after employer brands and prestigious workplace awards programs since 2002, including the “2003 Best Companies to Work for in the Valley” program (published by the Phoenix Business Journal), Arizona Most Admired Companies (published by AZ Business Magazine and BestCompaniesAZ), and Top Companies to Work for in Arizona (published by azcentral and Republic Media). BestCompaniesAZ provides consulting services for organizations committed to workplace excellence, including employee surveys, best practices, national and local public relations, employer branding, culture development and promotional services. For more information, visit http://www.bestcompaniesaz.com or phone 480-545-5151.
Behavioral health revenue management software goes beyond mere billing software to encompass reporting and analytical features that help you manage the revenue cycle better. It integrates all workflows in the full client lifecycle, from intake to scheduling and clinician appointments, treatment options and e-prescribing to billing, collections, and analytics for reporting and tracking purposes.
Benefits of behavioral health revenue management software
There are many benefits like the reduced waste of time spent on repetitive administrative tasks and the increase in efficiencies in every area of a behavioral health agency. Many of the benefits result in improved cash flow, and having cash on hand gives executives the peace of mind knowing the agency can stay operational.
Here are a few of the more pertinent benefits that makes an investment in behavioral health revenue management software a good choice.
- Reduce bad debt through optimized revenue cycle management When you automate your revenue cycle management, you can identify issues earlier and make changes to reduce your bad debt and increase your cash flow.
- Reduce outstanding accounts receivable days to under 90 days, which helps to eliminate spikes in your cash flow.
- Improve billing efficiencies, resulting in less administrative time spent, sometimes from hours a day to minutes a day.
- Increase claims reimbursement on first-time billings for improved revenue and cash flow, again eliminating the spikes that cause so many problems for behavioral health agencies.
Why revenue management should be part of a fully integrated EHR solution
A fully integrated behavioral health EHR system is a single reservoir of centrally located data that everyone in your agency can access. It covers all data created and managed during a client’s lifecycle. The integrated solution eliminates hand-offs and missing information and allows for a full view of a client’s care and treatment.
If you have disparate systems currently that don’t talk, you’re leaving silos of information needed by others in your agency. Silos not only waste time as information needs to pass manually between staff and clinicians, but also cause you to leave money on the table in unrealized revenue.
A fully integrated EHR system offers automated claims submissions and posting, helping to level your cash flow spikes. It also reduces duplicative administrative tasks, increasing efficiency and making for more satisfied staff.
Finally, holistic reporting benefits all areas of your business, including financials, client outcomes, staff productivity, and other measures. When you have access to all data created and managed by your agency when performing client care, you can measure and improve your processes in all areas.
Not only is behavioral health revenue management software imperative for agencies today to help track, monitor, and process their revenue cycle management functions, but it offers many benefits that are both qualitative and quantitative.
The key to success with revenue management software is to invest in a fully integrated behavioral health EHR solution that incorporates every step of the client lifecycle into its workflows. It is the only way you’ll have a holistic view of the client lifecycle and client outcomes.
The Remarkable Health difference
Remarkable Health’s CT|One is a fully integrated behavioral health EHR platform designed to improve client care, create efficiencies that increase cashflow and improve revenue cycle management, and automate functions so your clinicians spend more time on client care and less time on the computer.
Request a demo today to discover the power of an EHR solution designed specifically for behavioral health providers.